Contact information
Effective date: 11 September 2026.
For questions about Faye & Field, an order, a cancellation or a product, email hello@fayeandfield.com. Include your order number if you have one, together with a short description of how we can help. We will review your message and reply with the information or next steps available.
Who you are buying from
Legal seller: Alyssa Digby-Smith, an individual trading as Faye & Field.
Website: https://fayeandfield.com
Email: hello@fayeandfield.com
Geographical business contact address: 30 Brafield Road, Horton, Northampton, NN7 2AZ, United Kingdom.
VAT registration: Not VAT registered.
Returns and cancellation
You can give notice of cancellation by email or by writing to the geographical contact address above. See our Returns, refunds & cancellation policy for the time limits and optional cancellation form.
Returns address: Faye & Field Returns, 30 Brafield Road, Horton, Northampton, NN7 2AZ, United Kingdom. This is our agreed parcel-return address as well as our business contact address. Contact us if you need help; this does not make our permission a condition of your legal cancellation right.
Complaints
Please email hello@fayeandfield.com with the subject “Complaint”, or write to the business contact address. Give your order details, explain the problem and tell us the outcome you seek. We will consider the information, investigate where necessary and explain our response. Using our complaints process does not prevent you exercising your statutory rights.